Return Policy

Return Policy for DCN products such as devices, remotes, and accessories:  Must be returned within 30 days.  Returns will inquire a 15% restocking fee.  Product must be in original condition undamaged with all original packaging to be eligible for return.

Return Policy for VPN's & Membership services:  No contracts or cancellation fees, cancel anytime.  No refunds for monthly plans.  No Refunds on Annual plans after 30 days.

Warranty:  The DCN Elite includes a 90 warranty.  If for any reason an app stops working, bring the box into the store to get it fixed/replaced FREE of charge.  Warranty does not cover any damage done to the box.  Every DCN TV Box is rigorously tested to ensure quality and performance.  We test power supply, CPU, HDMI port, USB ports, micro SD, and remote to confirm everything is perfect working condition before being sold.